Based on the evidence, a committee made up of President Pawanjit Singh and member Suresh Kumar Sardana noted that the complainants experienced physical discomfort due to the substandard seats.

A Chandigarh district consumer complaints redressal committee recently ordered Air India to reimburse two elderly passengers who were made to sit on damaged seats during an Air India trip from New York to Delhi with ₹50,000. [Kumar Rajesh and Others. v. Air India Ltd.

Based on the evidence, a committee made up of President Pawanjit Singh and member Suresh Kumar Sardana noted that the complainants experienced physical discomfort due to the substandard seats.

"The complainants had purchased two business class air tickets for Rs.8,24,964/- from New York to Delhi and the seats which were allotted to the complainants were defective since the same did not slide or moved forward as a result of which the complainant No.1 has suffered with physical pain and discomfort due to the swelling in his legs and feet throughout the long air journey by the complainants," the Commission stated in its order from February 2.

The complainants paid around ₹8 lakhs for business class tickets, believing they would travel in comfort and hassle-free. One of the complainants was disabled and had traveled to the US for physiotherapy treatments.

They had to use stools to support their feet during the 14-hour flight because the aircraft's chairs were broken. Despite concerns, the airline did not address the issue, which prompted legal action.

To support their claims, the complainants produced documentation such as ticket receipts, medical records, pictures of the faulty seats, and contact with the airline.

The Commission determined that the airline's services were inadequate in light of this information, and it also mandated ₹10,000 in litigation costs in addition to ₹50,000 in compensation for mental distress and harassment.